Poor Service

On 20 February 2024, I complained about an incorrect account on HelloPeter, and Multichoice responded that they would attend to the complaint. The incorrect account relates to a decoder replacement and this problem was reported to five different agents apart from promises, no one did anything to rectify the problem and I am still waiting for Multichoice to contact me as promised 15 days ago. This poor assistance and don't care service resulted in Multichoice collecting an undeserved amount of R 226.38 from my bank account. I am highly disappointed to receive this treatment after being a loyal customer for more than 40 years.