Poor service

<p><span style="color: #555555; background-color: #ffffff;">Dstv made a mistake by making a double debit on our account for the month of April , only one of the double debits was succesfull , the other one never went of from the account. Then we received an sms stating that they will refund the amount that was double debited from our account. Wich was not necesarry because they never took two amounts from our account. Then we saw that our account is in arreas I then phoned them and they said that they made a refund to us that they werent supposed to do because they only took one installment so we owe them that ammount . But they never did the refund , we then had to send them bank statements to confirm that the money was never paid back to us that was two weeks ago I phoned them again today to ask of someone can please assist me to get the matter resolved the lady promised me that someone will get back to me today and no one did I feel that it is the worst service I have ever received !!!</span></p>