JK
Jaco K

1 reviews | Active since Jun 2016

03 Apr 2017, 20:01

Poor service

<p>My dstv signal has been cut off, giving me an E16 error.</p> <p>I did try self service but is said my card number is invalid. How can that be as I have Dstv for over 7 years.</p> <p>I did email them but still no reply. You got your payment, I want my service.</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Apr 2017, 08:07
Official

Dear Jaco Kallweit

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Apr 2017, 09:41
Official

Good day Jaco Kallweit

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We have tried to contact you without any success.

We can confirm that your service is currently active on the DStv Premium Package.

Should you still be experience and difficulty, please feel free to contact us and we will assist you accordingly.

Kind regards

Rupert

Best regards,