1 reviews | Active since Mar 2017
Poor service
<p>To my understanding dstv packages run on month to month basis, as u buy the service on the 29th it should end on the 28th, however mine has been cut of on the 25th as I was expected to pay on the 24th how I don't know as I usually pay on the 29th, so my services have been cut off 3 days shorter..I spoke to one of their customer care consultant for reactivation as the service was cut off prematurely and requested my statement, she advised that she can not reconnect without payment of which my services supposed to end on the 28th..I have upgraded my services on the 8th of March of which I believe the prorata thereof is supposed to be paid in arrears along with the next subscription, and the agent failed to send the statement that I requested on our conversation and she **** and said she did while I was still talking to her "the kind of employees multichoice hire"..ooh and she told me that I have always had outstanding amount of which that puzzles me as I always pay as per the sms I receive on my phone and the decoder as that is the only sort of statement I receive from multichoice so please can that be reviewed and be send to me along with the statement I requested, I will also like to be refunded for the remaining days that I was cut off while i paid for and lastly be compassionated for the inconvenience caused </p> <p> </p>
Dear Boitshepo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Boitshepo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Boitshepo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Boitshepo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Boitshepo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Boitshepo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Boitshepo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Boitshepo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Boitshepo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Boitshepo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Boitshepo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Boitshepo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Boitshepo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Boitshepo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Good day Boitshepo
We could not get hold of you today to discuss your query telephonically.
Upon checking the account, we confirm that the service was upgraded to DStv Extra package on the 09 March 2017. We had to receive your pro rata balance within 24 hours immediately after the upgrade.
The credit balance that was available was not sufficient to keep your DStv service till the 29 March 2017. For this reason, the service was suspended due to short payment and there's outstanding balance of R65.24.
Your DStv service is now reconnected. The total balance required is R605.90 to keep the service active till the 28 April 2017.
Please do contact us should you have any queries regarding your DStv account.
Best regards
Dinah
Best regards,
Good day Boitshepo
We could not get hold of you today to discuss your query telephonically.
Upon checking the account, we confirm that the service was upgraded to DStv Extra package on the 09 March 2017. We had to receive your pro rata balance within 24 hours immediately after the upgrade.
The credit balance that was available was not sufficient to keep your DStv service till the 29 March 2017. For this reason, the service was suspended due to short payment and there's outstanding balance of R65.24.
Your DStv service is now reconnected. The total balance required is R605.90 to keep the service active till the 28 April 2017.
Please do contact us should you have any queries regarding your DStv account.
Best regards
Dinah
Best regards,