poor service

<p>Good day,</p> <p>I have a problem, I paid my dstv last week monday the 20/03/2016 and some of the channels were not working so I called the call centre and the guy that I spoke to give me instructions over the phone to reset the decoder to default settings. My dstv now is stuck on the installation wizard screen and when you try to go next to finish the installation, it says not signal and what so ever. I contacted the call centre again on wednesday the 22/03/2017 to ask them to suspend my dstv, I have spoken with Tsepo mhlala sitting in johannesburg and I haven't got any joy from him and ask for a supervisor who called me on this number ( ********** ) and the time was 22:24. Supervisor advised that he was going to log a call for me for my dstv to been suspended until the problem is resolved because I cannot watch the tv and my money is now been washed away. Supervisor advised that He was going to call me back to give me a feedback but I haven't heard a word and its now friday the 24/03/2017</p> <p>Please kindly assist me.</p>