Poor Service

Good Day,

ID: ***

I have bn with dstv for almost 6 years now. I have two accounts one was on family package which cost less than R200 and second package on Compact plus.

I am on a debit order and i recently upgraded the family package to compact plus , i did upgrade via DTSV App and the Ap advise me that additional amount will be debited on my account on the
25/01/2021. which i accepted the terms and conditions and proceed with upgrade.

today when i wake my service is suspended without any communication.i logged on to dstv app .

please find the conversation below with DSTV agen, who was just ignoring me without any solution.

If DSTV does not resolve this issue Immediately . i want all my Account Cancelled today and i will not pay you A CENT.

Kindly review Communication Below.



N
Nothando


DStv Streaming
Manage all things DStv right here-anytime , anywhere. whatsapp line *** fix and clear error messages. For other self-service options visit www.dstv.co.za/manage
hello
42 minutes ago

Nothando
Hey there, welcome to DStv Live Chat. My name is Nothando and I will be assisting you ????.
Hi Nothando, how are you
My service looks like is suspended, please advise
?????
??????
you introduce yourself and went quite on me what's happening there?
38 minutes ago

Nothando
Please confirm the following so that we can assist you further;

· Identity number

· Initials and surname

· Physical address

· Cell phone number"
*** vb makatu *** 23295 orange street protea glen ext27
36 minutes ago

Nothando
While I sort out your account, our Pricelock & Insurance teams have affordable offers available for you during this time. Can you please leave your contact details so that we can call you during the week to tell you more about our deals.
?
Are you still with me?
i am waiting for u
whats taking so long
28 minutes ago

Nothando
While I sort out your account, our Pricelock & Insurance teams have affordable offers available for you during this time. Can you please leave your contact details so that we can call you during the week to tell you more about our deals.
you already hv my details
i am what details u want
why is my dstv not playing?
28 minutes ago

Nothando
Your services are disconnected because your account is in arrears
Amount to pay is R304.95
my account is not in arrears ,i paid by cash at shoprite
26 minutes ago

Nothando
When did you pay?
Please attach proof of payment
and after that i upgraded one package from familly package and your system told tham additional amount will be dbited on my account on the 25/01/2020, which i accepted.
I was never told that i should go and pay additional amount via cash since i have activated debit order.
I paid R720 cash via Shoprite and amount is already allocated. What is happening there.
Nothando?????
22 minutes ago

Nothando
The outstanding amount needs to be paid in order for services to be reconnected
i need this sorted out ASAP
Are you reading my comments or you are ignoring my comments
Dont tell something that you have already mentioned,Adress my query
I said to you i upgraded one package that pas on familly package for R100 to compact plus and your system says additional amount will be debited on the 25/01/2020. so why have you now suspended my services without communication and why did your system say you will debit addional amount and now you have suspended my service .
Address all my queries immediately, i want answers now and i want all activation charges reversed back as it is not my fault
Its now almost 30 min and you have given me any constructive feedback
Its now almost 30 min and you have NOT given me any constructive feedback
, I am going to take this up with your management. Copy of this conversation will very helpful just to prove to your management that customer are being ignored, services is slow, you are most Rude and very ******** person that i have ever dealt with in my entire life. its quite clear that you do not value your Job.
I ask you a very simple question and you just ignored me the whole time, if don't know the the answer least you could have done was to escalate to your team leader, supervisor or manager in charge.
Please provide me with manager contact details and your full name ASAP.
????????????????????
I am now publishing this conversation on social medias and Hello perter. Just to expose unprofessional services that i have received from DTSV MULTICHOICE. THE SEVICE IS PATHETIC.