Poor service
Multichoice doesn't care about me as their customer. I downgraded from DSTV compact package to Easy view package in 2013 and requeste to pay annual, and I also requested that the decorder that was on Compact to be removed and add new decoder for Easyview package.<br> <br> To my surprise Multichoice tried to debid my accound for over R3000.00, called the call cemtre and she told me that they debited for two decorders being Compact and Easyview and I did requested that. I then cancelld that again and asked to be protect by a password which failed to protect me. Someone put decoder back on my account in Mahikeng agent without my knowledge and that's *****, since they promise to solve this matter up to now nothing has happened. I aslo want to know how did the agent in Mahikeng manage to put decorder in my account withoud a valid proof. And who is going to pay bank charges for those returned debits?
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,