Poor service

<p>I recently got a HD PVR so i took out my smart card from my old devoder and put it in the new one. It gives me an E107-4 error so i call the contact centre so that i can get rid of it, but thats no use. You get so many options and by the time i choose to speak to an adviser my airtime ran out. So i decided to use self service, i chose to clear error E107 and they said it will take 15 minutes and I've been waiting for 2 hours. I bought airtime and tried calling again to only hear people talk in the backround and no one assisting me. Such bad service!!!</p>