Poor service

<p>I find it highly unsatisfactory that we have been trying to upgrade to the explora price lock package for more than a week, was told at first a consultant will call us within 24-48 hours then we call back 3 days later get told again a consultant will call the next day once again nothing ! </p> <p> </p> <p>Our decoder was struck out by lightning during the holiday and we are now using one decoder and don't have extra view for the rest of the family which is rather frustrating to say the least.</p> <p> </p> <p> </p>