Poor service

I'm so sad and disappointed about the service I received from DSTV chat agents, firstly I was out of the country I couldn't make payments I started a chat with them to find out what is the outstanding amount I have to pay the 1st lady I was on a chat with gave me the amount which I paid...went back home my services were still suspended I started a chat again with a second lady and she told me that there is an amount that I paid less I asked her how so because the amount that I paid I was given by one of the agents she just gave me a bad attitude telling me unfortunately there is nothing she can do...I asked her how so because I'm using my petrol driving up and down to make payments she didn't have the answer for me then again I spoke to the third lady and I'm sorry to say she was the worst of them all I even asked for the reference no for the chat she refused me I asked her to speak to a manager still she was unable to help It's so heartbreaking to see an agency like multi choice with unhelpful agents giving you attitude like they did to me and unwilling to assist for the services I'm paying for...those agents need training....I wish someone can revert back to me regarding this.