Poor Service

I called DSTV on the 15th of August spent 30mins with 2 consultants tjat could not solve my matter. Went to thier walk in centre on the 16th they tested both my decorders they both working and was informed the call centre did not link the second decorder.They are off line i should call after 1pm.I then called spoke to Fezeka Gana whom i spent over an 50mins with on a call and still my issue not solved , asked to be put to a manager i was told we can't after 50 mins she says she is escalating my issue ..Ref for the call is ***8 / i207, Matter was escalated Vuyolwethu Msini .