Poor service

<p>I have been a loyal customer of Multichoice since 2004. Billing and accounting has been an ossue for many years. I recently found out that i owe them money and therefore they cannot connect another decoder. I find it strange since i pay by debit order and it is therefore up to them to debit the correct amount. They refuse to send me a statement for the past 12 months and said i can find it on the website. The website only allows for 3 months' statement. As i do not receive a monthly statement i cannot analysey account to establish why there is an amount owing. To make matters worse they are deducting R99 from my account every month for Show Max. I did a 7 day free trial and never subscribed. They tell me that they cannot stop it. I also cannot speak to anyone on the phone about it. I must send a mail and hope for the best. This is shocking. The worst service i have ever received!</p>