Poor Service

<p>On the 24/12/2016 I took my Dstv explora in at Dstv Maponya..</p> <p>When I got there it was 10:30 the Queue wasn't that long sure 6 to 10 people before me...</p> <p>Since from 10:30 I was only attended to by 11:30.. The staff didn't have name tags on.. Two consultant were helping one customer... Another consultant went shopping leaving us queuing for hours with no communication.</p> <p>By the time they started helping us one consultant started helping from the back...Like really!!! By than the Queue was long close to the door.</p> <p>One lady that was sitting doing nothing with the store supervisor Sarah Banda started assisting by than the time was 12 something...</p> <p>When I got a chance to sit and lay down my problem Moiponi the dstv consultant I told her that my explora is not catching up.. And not recording as well she wanted to do a hard rest or format the hard drive..</p> <p>I than told her, lady I spoke to the call center and what you trying do has been done. With no luck... She than told me that I don't have insurance on the decoder I'll need to pay an amount of R700 which I did with no problem. She then took my old explora away bring an old one. She did her thing while I was wasting my time sitting there looking at the poor service.</p> <p>Looking at the time. It was already knock off time, She did her thing opened closed things , stuff.. But never did she tell me that I'll be getting an old unit (second hand decoder)I guess her being busy and chatting with her friends while I was waiting might have slipped her mind.</p> <p>I left Dstv maponya and went to the car.. When I got back the security guard didn't want to open the door for me saying (ngiyamushaya shaya shame)"I'm lying" I than demanded to speak to management.. After minutes I asked for his name he then rep**** by saying ( don't you see my name) making a joke coz he didn't have a name tag on..</p> <p>He eventually opened the door..I asked the lady if the exchanged decoder was new or second had she then said second hand and I asked her why didn't you tell me that it's not new? Coz I bought my decoder brand new..</p> <p>If I pay R864 every month and my Dstv is not insured?.. And I'm on extra view...</p> <p>They failed to explain..</p> <p>I took my old explora and went home reconnected it... It played well and went to the other room switched the other decoder on, it said I have been disconnected and I went to the app to see and it showed me that i don't have extra view, I have been disconnected and need to call the call center.</p> <p>Now I ask you this... Why do I need to have Dstv if the after sales is poor.</p> <p>Poor management</p> <p>Poor communication</p> <p>Poor service..</p> <p> </p>