Poor service

The issues we having in this country are enough to be added by multichoice, on the 07 the I got an sms saying my account was overdue and I need to pay some reconnection fee of which I couldn't understand where was it coming from at first I thought it's the mistake I had to verify the account no and it was mine I called the call center was promised it's it's sorted on the 10th I paid my account as I do so monthly. Yesterday the 11th I got another sms saying my account has been disconnected only to find one of the 2 dicoders has been .I called they couldn't give me answer what caused it and this morning 12 my other dicoder had been disconnected I have called more than 20 times .lines keep disconnecting I managed to speak with about 4 team members of which I did not get help as all those calls disconnected but they told me they got no line issues....