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MV
Mpendulo V

1 reviews | Active since Sept 2012

04 Dec 2016, 17:29

Poor Service

<p>I have a Premium package and Compact package at two different premises. Payment for both packages is deducted from bank account on the 15th of every month. The decoder for the compact package continues to be deactivated every month end and I have to call every time to have it fixed.This is annoying because I do not understand why I have to go through this while I make a payment 15 days before the due date. To add salt to wound they expect me make the calls and spend the entire period using my airtime while it is their fault. Latest ref is SD ********** </p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Dec 2016, 08:42
Official

Dear Mpendulo

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Regards

MultiChoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Dec 2016, 10:58
Official

Good day Mpendulo

Please accept our sincerest apologies for the level of service you experienced in this regard.

We can confirm that the billing on your account has been corrected and your account adjusted accordingly.

Please be advised that your compact service is active

Should you require any further assistance please do not hesitate to contact us .

Kind Regards

Rupert

Best regards,

MV
Mpendulo V's update07 Jan 2017, 16:43
Reviewer Update

My compact service became inactive again this month and I had to go through the same usual trouble before it service was restored. I was told the same story again. I wonder why I have to go through this nonsense time and again.