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Mandisa B

1 reviews | Active since Mar 2016

02 Dec 2016, 19:24

Poor service

<p>I called the call centre in September to dosconect One decoder and live one and downgrade one and in October it was fine now in November i paid 99 rand still says im owing 447 so i had to spend 100 airtime calling them to fix thier negligence im so angry poor serv8ce as ever</p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Dec 2016, 08:37
Official

Dear Mandisa

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Dec 2016, 10:28
Official

Good day Mandisa

We could not get hold of you today and discuss your query telephonically.

Our interest is to resolve this query and we're currently liaising with our finance team for further assistance.

We will notify you once feedback is received.

Best regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Dec 2016, 10:24
Official

Good day Mandisa

Please be aware that your query is still pending investigation.

You will be informed once feedback is received.

Thank you for your time and patience.

Best regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Dec 2016, 17:01
Official

Good day Mandisa

We could not get hold of you today to discuss your query telephonically.

Your DStv service is active and the account has been manually adjusted.

The next payment is R99.00 payable by 02 January 2017.

Best regards

Dinah

Best regards,