1 reviews | Active since Dec 2016
Poor service
<p>Our dstv has been off for 9 months. today i received a call from them saying that there is a outstanding amount that i need to pay ...why didn't they try and contact me in the the last 9 months to let me know that there is a out standing amount ...as far as I know its a month to month payment ....</p>
Dear Sherazade
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Sherazade
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Good day Sherazade
Thank you for bring your concerns to our attention.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
To schedule your upgrades, downgrades or suspension of services, you may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
It is the responsibility of the subscriber to advise MultiChoice that they will not be using the service for the upcoming month, should this not happen the subscriber will be liable for any addition amount accumulated on the account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Rupert
Best regards,
Good day Sherazade
Thank you for bring your concerns to our attention.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
To schedule your upgrades, downgrades or suspension of services, you may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
It is the responsibility of the subscriber to advise MultiChoice that they will not be using the service for the upcoming month, should this not happen the subscriber will be liable for any addition amount accumulated on the account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Rupert
Best regards,