1 reviews | Active since Nov 2016

01 Dec 2016, 21:25

Poor service

<p>About 3 months ago I decided to take the dstv explora premium package at R949 per month. This comes with the full package as well as the box office option and I was entitled to a free first hire on box office. It has been 3 months and I have not been able to enjoy box office. I have tried to register but every time I receive a message from DSTV advising me that you are experiencing technical difficulties. I have made so many calls to your customer contact centre and everytime I was told by an agent that I would be registered. each agent would register me then when I have problems I would call and be told I am not registered. I am highly disappointed. I haven't even got a response to my Twitter message. I haven't been able to enjoy a feature I am paying for. I am so disgusted with your service and inefficiency. </p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Dec 2016, 08:26
Official

Dear Sammy

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Dec 2016, 11:03
Official

Good day Sammy

We are sorry to hear about your inconvenience.

As we’re committed to assisting you, your query has been referred to the relevant department. Kindly expect feedback directly from our Twitter consultant as promised.

Please bear with us whilst this matter has been looked into.

Thank you for taking your time to contact us.

Best regards

Dinah

Best regards,

's update02 Dec 2016, 11:05
Reviewer Update

Hi Dinah thank you for reverting and advising. I will await your consultants responses / call.