DN
Daniel N

1 reviews | Active since Nov 2010

25 Nov 2016, 22:28

Poor Service

<p>I called dstv at 7:40 pm, asking them to disconnect 1 decided and leave 2 on. After 3 hours of calling and spending R400 on airtime it's still not sorted out as they just don't listen and keep disconnecting the wrong decoders. Your call centre is useless and appaulling and I'm paying a hefty fee monthly for your services, but I guess you guys make too much money to care about one client. </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Nov 2016, 08:10
Official

Dear Daniel

We acknowledge receiving your complaint. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Nov 2016, 11:06
Official

Dear Daniel

Apologies for the bad service received.

Reference made to our telephone conversation, the problem has been resolved. As for airtime kindly send us an itemised billing for the airtime spent for further assistance

Regards

Elna

Best regards,