1 reviews | Active since Mar 2014
Poor Service
<p>Good Morning</p> <p>I have bought a power supply unit for the PVR decoder at dstv multi choice wonderpark branch on Saturday, then I decided to get Explora when I went to the store return the power supply for a refund , the 2 assistant refused to refund me , they showed me at the bottom of the receipt no refund , but I check it it says no refund on installation, I explained to them and even tried my best to inform them about the consumeracts regarding refunds, they totally refused.<br /> I didn't even open the package it was as it was given to me when I bought this product. <br /> Your assistance will be greatly appreciated. <br /> Thank you.<br /> Best Regards<br /> Thibane</p> <p> </p>
Dear Thelonious Thibane Kennedy
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Thelonious Thibane Kennedy
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Good dayThelonious Thibane Kennedy
Thank you bring this matter to our attention.
Please accept our apologies for the level of service you received in this regards
We have escalated your request to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Good dayThelonious Thibane Kennedy
Thank you bring this matter to our attention.
Please accept our apologies for the level of service you received in this regards
We have escalated your request to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Good day
I will wait for the feedback regarding the above matter to be resolved amicably.
Thank you fro your prompt response. much appreciated.
Regards
Thibane
Good day
I will wait for the feedback regarding the above matter to be resolved amicably.
Thank you fro your prompt response. much appreciated.
Regards
Thibane
Good morning
Wow!!!! Disappointed by multichoice and their customer service department. No one has called /contacted me yet ,only that they are attendding to my query via email of which is frustrating on their unfulfilled promise of attending this within 24 hours ,this should have been sorted out long time ago once the complain has been logged .
Good morning
Wow!!!! Disappointed by multichoice and their customer service department. No one has called /contacted me yet ,only that they are attendding to my query via email of which is frustrating on their unfulfilled promise of attending this within 24 hours ,this should have been sorted out long time ago once the complain has been logged .
Haaaa!!!!!
Enquiry Reference Number:
********** 1-c1
Dear Customer,
Thank you for taking the time to contact us. We tried to contact you on the number ********** 273, to no avail. Our apologies for the bad service you have received, and any frustration experienced. We contacted the Wonder park branch in connection to your refund request, they provided us with a copy of their receipt which states at the bottom, below “NO REFUND ON ALL INSTALLATIONS”, :“NO CASH REFUND ON ALL ITEMS”. Please find attached a copy of the receipt. In this regard, we are unable to intervene as they have their own set of rules and regulations. We apologise once more for the frustration experienced. Should you require further assistance contact us on ********** or call our call centre on ********** .
Best Wishes
DStv Care Team
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Thank you for your efforts ,,
Rate our Service:
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Haaaa!!!!!
Enquiry Reference Number:
********** 1-c1
Dear Customer,
Thank you for taking the time to contact us. We tried to contact you on the number ********** 273, to no avail. Our apologies for the bad service you have received, and any frustration experienced. We contacted the Wonder park branch in connection to your refund request, they provided us with a copy of their receipt which states at the bottom, below “NO REFUND ON ALL INSTALLATIONS”, :“NO CASH REFUND ON ALL ITEMS”. Please find attached a copy of the receipt. In this regard, we are unable to intervene as they have their own set of rules and regulations. We apologise once more for the frustration experienced. Should you require further assistance contact us on ********** or call our call centre on ********** .
Best Wishes
DStv Care Team
----------------------------------------------------------------------
Thank you for your efforts ,,
Rate our Service:
[rate our service button]