POOR SERVICE

In November 2021 I called Multi choice and downgraded from premium to DSTV COMPACT which is R550 and that was done and I paid. December month my subscription was changed back to Premium, I then called Multi Choice to fix it and they acknowledged their error and fix it and told me I had to R638 including showmax and insurance. January same problem again, subscription changed again to Premium and now I was told I had to pay R738 and I would have sorted my problem. End of february 2022 my subscription has changed again to Premium and I called them as ussual as I do every month since this is my duty and now I am being told I have to R800 and odd rands even though I am cancelling Insurance. SO MY CONCERN IS, WHAT IS THIS MONEY FOR? AND WHY IS IT MONTHLY MY PREMIUM IS GOING UP ? I CALL MULTI CHOICE 3 TO 4 TIMES A DAY BECAUSE THEIR CONSULTANTS ARE SPEAKING DIFFERENT STORIES AND THEY WILL NOT CALL YOU BACK. I AM TIRED OF THIS, CLEARLY I AM WORKING FOR MULTI CHOICE. THEY HAVE TO TRAIN THEIR STAFF PROPERLY. I AM STILL WAITING FOR A SUPERVISOR/MANAGER FROM THEIR SIDE TO CALL ME AND UNTIL NOW THERE IS NO RESPONSE. BY TOMORROW 03/03/2022 THEY WOULD HAVE CLOSED MY ACCOUNT AND TO RE-OPEN IT YOU HAVE TO PAY EXTRA R50 BUT THEY WILL NOT REFUND ME ALL THE MONIES I AM USING TO CALL THEM TO FIX THEIR MISTAKES. I AM NOT HAPPY AT ALL WITH MULTI CHOICE PLEASE HELP!!!!!!!!!!!!!!!!