Poor service

I've recently just signed up for the 24 month price lock compact on the 31 May 24 to be specific, was asked when would I like to schedule appointment for installation agreed on the 3rd June 24 @ 10:00 am. The day and time came and nobody bothered to communicate with me to say your installer is running late or what ever the story is.

I then called into the call center to get clarity as I had made arrangements for somebody to be on site for the installation, got through to a lady by the name of Nonvelo Mdlalose who could not even give correct information on, I asked why must I trace the installer to find out their where about as I have a contract with Multchoice and not who ever MultiChoice has selected to represent them onsite hence I'm calling into the call center to find out what is the delay and why is there no communication to that effect. The lady put me on hold only to come and tell me they have no capacity so I must call the installer myself at my own expense, she proceeded to giving the wrong installer contact number and could not even tell me who the installer is as she kept insisting that the person who I asked to be on site is the installer after I repeatedly told her she was wrong then eventually gave me a wrong number-***, I asked her to put me through to the survey so I can rate the service, she insisted that I hang up and I asked but id like to rate the service she continued to insist that I hang up with a bit of an irritation and said I will get a the notification to rate the service-to this day 4.6.24 I'm still waiting to rate her service, the call happened on the 03.06.24 @ 10:23am on *** which lasted for 13min/3sec.

Then onto the installer whom you as Multichoice have a contract/relationship being Morris Mabakane-what a horrible service, I eventually got the correct contacts off the web after calling him he could not even explain why the appointment was not honored or what the reasons are for the delay, he then gave me somebody else's name to call-Tumi, all this at my expense and that time who also had no reason why he did not contact me to advise why he did not pitch to the appointment nor contact me to advise what his challenge's are. I had to keep calling him through out the day 03.06.24 till 17H00 and he kept saying his coming, only to receive and sms from Tumi on the 04.06.24 at 8:00am to say he will come through to do the installation in the afternoon around 14:00, I asked shouldn't he have started with me since I've now been waiting for almost 24hours at the time and was told No. I made contact with him around 14:00 to find out if I can still expect him as I had to make arrangements to be at home around that time so he can do the installation, as I write this at 17:00 the installation has not been made nor any form of communication form him to say his running late or what ever his story is.

At this stage I feel like cancelling the whole deal, this is unprofessional on so many levels especially for a service provider, I mean is this an indication of what to expect in the next 2 years with Multchoice, after all this, do you expect me to refer anybody who would like your services? Its your responsibility to ensure that who ever you have entered into a contract with upholds your values and moto, why am I the one suffering to get the installation done yet I'm the one who will be paying for this contract, this is the poorest service I've received and has left an extremely bitter taste in my mouth. The customer are the heartbeat of the business and an after sale call would also go a long way to find out I'm happy but instead I guess all you care about as the business is the numbers and nothing more hence the likes of Nonvelo Mdlalose will just give wrong info knowing there will be no repercussions, to your contractors who just do as they wish just as long as they got the job card.

I hope this will not fall on deaf ear or ignored form the service i received internally to externally.

Regards