POOR SERVICE.

Item: DStv (MultiChoice)
Rating: 1
Author: Thato N

DSTV is the worst when it comes to poor service and their agents are clueless about what their doing. Called in the morning my PVR options were disabled why I don't know the agent couldn't help me instead she was referring me to a walki in centre. The next thing my other decoder was disconnected. Why i dont know.

Now I called again for the disconnected decoder spoke to some guy by the name of Luzuko who sounded sleepy,waisted my time an airtime for 18-20 minutes the next thing he asked me to hold he just want to call someone as he could figure the problem. Was on hold for close to 7 minutes the next thing he hanged up the phone. This is unacceptable 😤. DSTV is useless. No wonder people are cancelling it, im next to cancel it

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

09 Jul 2024, 19:51

Hi Thato,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

DStv (MultiChoice)'s reply09 Jul 2024, 19:51

Official

Hi Thato,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Thato N's updateReviewer Update

10 Jul 2024, 08:58

Im still waiting for feedback as my decoder is still not working. Yet I paid for this service,this is not extra view but im paying full amount on both decoders an all my decoders are under one DSTV customer number but only one certain channels are not working,for others to work I had to figure out. This is an inconvenience to my family an me. I can't be spending this much on paying DSTV an again on airtime to call your useless customer care only to be told to hold the next thing the call gets hanged up.

DSTV CUSTOMER CARE IS USELESS.

Thato N's update10 Jul 2024, 08:58

Reviewer Update