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desan N
1 reviews | Active since Oct 2015
08 Jul 2020, 11:21
Poor service
I am experiencing difficulty with dstv firstly they never send any statement or correspondence to u, secondly they never have a problem taking your money every month even during this lockdown period but if u dont pay one month they will not hesitate to disconnect u immediately and charge u reconnection fees, they will never phone or email you to ask you why u didnt pay and lastly they show the same movies week after week, so i have decided to cancel my contract.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Jul 2020, 12:20Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply08 Jul 2020, 12:20
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
dN
desan N's updateReviewer Update
10 Jul 2020, 09:41i have received response from DSTV but i am still not satisfied because i really dont understand why DSTV disconnected me without consulting with me before hand. I wanted to cancel the contract with DSTV but my wife told me to give them another chance. I also asked to have my contract downgraded to easyview and inform me how much i need to pay to reconnect but i am waiting for response.
dN
desan N's update10 Jul 2020, 09:41
Reviewer Update
i have received response from DSTV but i am still not satisfied because i really dont understand why DSTV disconnected me without consulting with me before hand. I wanted to cancel the contract with DSTV but my wife told me to give them another chance. I also asked to have my contract downgraded to easyview and inform me how much i need to pay to reconnect but i am waiting for response.