Poor service

Item: DStv (MultiChoice)
Rating: 1
Author: joey L

I had the worst experience ever with DStv service and their customer care. DStv is a ****. I have been struggling for the entire month of January and I am still not able to watch my TV due to their incompetence. I have been upgraded to a premium from my comfortable compact package without my consent in the matter and when I queried the matter, they open the channels and a day later I can't watch anything, this has been going on since January to date. I am not getting any joy out of this. Their customer service is way below the belt. No service at all. All I ever wanted was for me and my family to watch TV peace for I paid for it and now I have been paying for something that does not exist, yet I am receiving messages to pay a premium of over R900 which I don't even utilize. Bad service

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joey L's updateReviewer Update

04 Feb 2022, 10:55

Once again nothing has been done to correct the wrong done by dstv. I called 5 times already this morning and I am not getting any joy out of it. This is really disappointing as a customer I now believe that I have made a mistake of making a payment as usual this morning because I am still not able to watch TV. I have endured the whole of January without watching TV even though I have paid for the services. I am failing to understand as to who upgrade people without their consent. I have never upgraded and I don't want to up6. I was and would still be happy with compact package. Now I logged on the app and I don't even have my compact information anymore. What a poor service I am receiving from Multichoice. I need this matter to be resolved or alternatively be refunded my 2 ****hs payments seeing that I have not received any service for my payment

joey L's update04 Feb 2022, 10:55

Reviewer Update