Poor service

I was phoned to be sold a price lock decoder, @ R899 for 24 months. The call was quiet long and the operator assured me things such as: Duel view, with free installation, with all channels! I had to wait two weeks for installation, but I was fine. Upon arrival of installer (one hour later than booked), I was told that installation for duel view is not free, but rather R350... Already then I was unhappy. Then he continues to install the new decoder, only to see that it has not been loaded onto my profile? On the telephone with DSTV for almost 30 minutes, but to no avail. Result: Mam, you'll have to wait, and it can take up to 24 hours to be loaded. Sorry for you sitting without TV. 26 hours later I have TV. But no, not all channels? Why? Was this not what was sold to me? I decide to wait till month end, maybe it is because I was on a cheaper package... Try to log into my DSTV Now, but I can't? Again on the phone. Check my balance, only to see that I am being charged for more than my cheap package. Why? I am not having the benefit of all channels? During a phone call of 16 minutes and 5 seconds, with Maphopelo (***-I92), most rued person I spoke to this year, not asking my ID or anything, she tells me that I am not paying for DSTV Now, so it is not "their" problem. I, on various occasions during the call, advise that he line is poor, and if she can phone me back, but she just said no. She then advise me that I am not upgraded to the price lock package, hence me not being able to see the channels. She ended the call with a promise that DSTV will phone me back in 24 - 48 hours to resolve the matter.

Must say, for R899 per month (currently my bill standing on R722, for something that was installed on 13 March 2021, and not month end yet, I fail to understand you you can say that I have not been upgraded), they can stick the service. I've been a paying customer for many a years, and this is unacceptable.

I have mailed to request the recordings of both phone calls, the one of what was sold to me, and the call from today.

Awaiting feedback.