poor service

<p>Good day, last month we app**** for the dstv explora package of R89.00 a new account was then opened and the old account suppose to be closed well now we being billed for 2 accounts one that we not evening using. We made a payment of R830.00 and had to transfer it to our new account cause manual payments goes to our old account. apparently we owing R1025 on our old account we were still billed even though we made a payment. please close the account so all payments could go to the new account</p>