Poor Service
<p>After years of having DSTV and getting invoices / statements via email every month I got tired of the service and let it lapse.</p> <p>The last statement I received on 31 January showed I owed 0.00 so I thought the matter was closed. Havent received and invoices or statements since.</p> <p>Get a sms from a debt collection company today saying I have been handed over for non payment.</p> <p>After years of emailing me statements why did they suddenly stop if I still had a balance owing?</p> <p>I am pretty sure I wasnt watching DSTV for the first 2 weeks of April when the last statement was for January!</p> <p>Poor accounting and service!</p>
Dear Matthew Ferguson
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Matthew Ferguson
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Good day Matthew Ferguson
Thank you for bring this matter to our attention
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month.
Should this not be done the subscriber will be responsible for any additional amount accumulated on the account.
Our records indicate that your service was paid up till the 27 March 2016. The outstanding amount of R415.47 is for period 28 march 2016 to 12 April 20116.
MultiChoice banking details are as follow;
Bank: ABSA
Branch: Randburg
Branch code: 632005
Account number: ***
Account type: Current.
Please use your customer number ***5 as reference number when making a payment.
Should you require any additional assistance, please do not hesitate to contact us.
Kind Regards
Rupert
Best regards,
Good day Matthew Ferguson
Thank you for bring this matter to our attention
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month.
Should this not be done the subscriber will be responsible for any additional amount accumulated on the account.
Our records indicate that your service was paid up till the 27 March 2016. The outstanding amount of R415.47 is for period 28 march 2016 to 12 April 20116.
MultiChoice banking details are as follow;
Bank: ABSA
Branch: Randburg
Branch code: 632005
Account number: ***
Account type: Current.
Please use your customer number ***5 as reference number when making a payment.
Should you require any additional assistance, please do not hesitate to contact us.
Kind Regards
Rupert
Best regards,
I dont have a problem with the amount. What is sad is that Multichoice made no effort to send an invoice or statement for that amount, instead I was simply handed over to a debt collector.
I dont have a problem with the amount. What is sad is that Multichoice made no effort to send an invoice or statement for that amount, instead I was simply handed over to a debt collector.