1 reviews | Active since Mar 2015
Poor service
Trying to help I phoned Multi choice more 4 times and that cost me almost R40,I was trying to help my mother as she is old and having challenges to connect her new decoder ,the old one is no longer working ,iam in Gauteng and she is in Eastern cape and I have all her details as iam the one taking care of her,3 agents that ispoke to wanted the old and new smartcard numbers and I gave them ,so they asked for a serial number of the new decoder and I didn't have ,I phoned in for the 4th time and the agent by the mne of hope didn't help me and I spoke to the Supervisor by the name of Khulekani Nkosi and he told me that the first 3 agents were not supposed to help me they want the owner of the decoder,THIS IS POOR SERVICE ,IAM NOT. HAPPY ,I don't understand why Multi choice hire people that are not trained ,they displayed lack of product knowledge ,they don't deserve to be there ,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
o
o You may also request assistance from any of these channels:
o -The Dstv Forum on www.dstv.com
o -Twitter@DStvCare
o -Facebook/DStv
o - ***
Regards
Rupert
Best regards,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
o
o You may also request assistance from any of these channels:
o -The Dstv Forum on www.dstv.com
o -Twitter@DStvCare
o -Facebook/DStv
o - ***
Regards
Rupert
Best regards,