uA
unknown A

1 reviews | Active since Sept 2016

03 Sept 2016, 13:16

POOR SERVICE

<p>i place a order with your customer advisor for a Explora to be delivered by friday afternoon 2/9/2016, i called the customer care line yesterday & evens laid a complaint on facebook website & in return i get a message that we will get the explora department to contact you sir. up til now not a phone call or evens a message to find out if i recieved my package or evens a apologie for the bad service. i'm really had it with this customer care that can't sort ou anything. AND I'M STILL WAITING ON A CALL</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Sept 2016, 07:38
Official

Dear Stephen Steede

We are looking into your query. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Sept 2016, 08:12
Official

Dear Mr Steede

Please accept our apology for the delayed response in this regard.

We are in contact with our payment plan team for further assistance. You will be contacted shortly with the feedback regarding the delivery of your decoder.

Thank you for your time and patience as we're working closely to this matter.

Please feel free to contact us should you have any queries.

Kind regards

Dinah

Best regards,