Poor Service

I have been waiting for ten days to connect to the streaming package I have paid for, and still, nothing. On 29th July, I tried to load a streaming account onto my account.

This was done on a new account because my old one could not do so for whatever reason.

I managed to select and pay for the preferred package, but it was not loaded; I called the same night, and they delinked and tried to link the package, but they could not reconnect me.

But they could see the funds and referred me to live chat, and I started on the 29th engaging them, to which I was slow to respond due to connectivity issues. Then today, I spoke to a Dimpho, who was dismissive and sent the first email on the 30th of July 2023, and the last email was tonight. I have not received any resolution except for being connected and disconnected.

The onboarding process has been a nightmare for me, and where I am, I cannot give a positive review or feedback, nor can I refer the service to anyone, as it has been pathetic and painful.