Poor service

Hi my name is Reginald I'm currently subscribed to price lock and I'm paying R549 per month and it includes PVR services unfortunately I skipped a monthly and the disconnected the service but on the 27th of December I called to make arrangements and the consultant adviced that I should pay R570 which was was paid via EFT and my services were reconnected but to my surprise I got an error message on the 2nd ofJanuary saying my PVR service were terminated due to non payment. I called the customer service but wasted my airtime speaking to *********** agents that failed to assist me and kept hanging up everytime they fail to explain why they suspended my PVR funtions. I'm not satisfied with the service I got feom different agents now I have to waste my precious airtime trying resolve the E102 error. I also don't understand why customers don't get called back if the line disconnects because we are your clients and if we are not happy with service it's your responsibility to ensure that you call back and provide an excellent customer service to all your unsatisfied customers.