tP
thembisile P
1 reviews | Active since May 2013
30 Jul 2016, 18:03
poor service
<p>I bought Dstv for my mum in KZN, it was installed on the 8 this month,to my suprised on the 29 I received sms saying that I m owing R 545.when I phoned multi choice they told is my installment for August plus pro-rata, On the 30 I received message. DStv: We've suspended your services as we've not received a payment. Please pay R595.33 & we'll reconnect you immediately (use ********** 8 as ref). Just make sure your decoder is switched on so we can reconnect you. Dial *120*68584# for where to pay,i was confused why I was given two messages with different amount, I transferred amount of R600, from my account using cell phone worse I am not in natal I am staying in Jourbug,so I was confused why did they sent me that suspension message, it's not even a month this Dst was installed, if they want to remind me it must be a same amount. Cause I phoned call centre I spoke to Braden who told me that to his system everything it's up to date, so why did they send those messages.please multi choice put you house into order I m new customer it's too early to be confused by your system </p>
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
01 Aug 2016, 06:00Dear Thembisile
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s reply01 Aug 2016, 06:00
Official
Dear Thembisile
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Aug 2016, 09:06Dear Mrs TN Ndlamlenze
We apologies for the inconvenience caused. As per our telephonic conversation we confirm that we have credited the R50.00 re-connection on your account. Your account currently reflects a credit amount of R54.67, however your next amount payable on or before the 2nd September 2016 is R290.33.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply01 Aug 2016, 09:06
Official
Dear Mrs TN Ndlamlenze
We apologies for the inconvenience caused. As per our telephonic conversation we confirm that we have credited the R50.00 re-connection on your account. Your account currently reflects a credit amount of R54.67, however your next amount payable on or before the 2nd September 2016 is R290.33.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Aug 2016, 09:07Dear Mrs TN Ndlamlenze
We apologies for the inconvenience caused. As per our telephonic conversation we confirm that we have credited the R50.00 re-connection on your account. Your account currently reflects a credit amount of R54.67, however your next amount payable on or before the 2nd September 2016 is R290.33.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
**********
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply01 Aug 2016, 09:07
Official
Dear Mrs TN Ndlamlenze
We apologies for the inconvenience caused. As per our telephonic conversation we confirm that we have credited the R50.00 re-connection on your account. Your account currently reflects a credit amount of R54.67, however your next amount payable on or before the 2nd September 2016 is R290.33.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
**********
DStv forum
www.dstv.com
Regards
Nesta
Best regards,