Poor Service

Hi, poor service received from Sibabalwe working in the Contact Centre. He cannot understand and speak to a client. His listening skills are very poor. There is so much of noise in the office while speaking to customers, I am not sure how can Multichoice allows this. The agent does not even access the account and he claims I am on the Compact Package. He then puts me on hold for 10 minutes after I requested to speak to a Supervisor and then returns back to the phone with another explanation.

Sibabalwe informed me his Team Leader Samkelo Masele cannot take a call as they are not allowed to share headsets. I then informed him there is no need to share headsets, he can simply transfer the call to Samkelo to speak to me.

Looks like agents in the Contact Centre are not accredited before being placed to take calls. They also lack product knowledge and listening skills.