Poor Service

<p>1. On March 2016 I started the transfer of ownership in Witbank/Emalahleni branch. <br />2. I submitted all documentation required (ID, bank details, signatures and Application form, ID’s copy) for the stop order process till today the stop order is not in place which is supposed to be taken on the 2nd of every Months of 2016. <br />3. On April 2016, My DSTV screen was showing the unavailability of the channels view if I am not paying immediately. I made cash payment.<br />4. On May (same history from April) plus I wasted the whole day at the Witbank Branch due to system was off. NB: Note that I lost my day at work.<br />5. I made the calls to Mulltichoice main office Johannesburg/ Pretoria , everybody was trying to help and assist-was not working. And I have to pay at the branch-I asked the lady at the teller why the Stop order was not in place, she answered that probably the main office did not switch on the stop order.<br />6. On the 24 June I received the SMS that I must pay with this reference number ********** 5. I called Johannesburg main office again to find out where is the problem. One of the operator found out that my Id and letter from the bank was not attached to the system. I sent the document again. MY QUESTION HERE is, who is responsible to log my documentation required in the system? The Emalahleni branch or main office in Johannesburg. Today: 07 July 2016 I don’t know because I cannot see the sms from my stop orders of the Month.<br />7. On Friday, 01 July, I spent 2hours contacting Emalahleni branch saying that is not their fault, I called the main Office in Johannesburg, they said I must call my bank, I made a call to the bank asking them if they can see the problem on the stop order, they said there is not stop order request.<br />8. Following I confirmed with the main office that my details are attached into the system (Ref Number of the call: 1164 517 i99. The confirmed,, yes. <br />9. Today, 07 July I am expecting the stop order going through –I don’t have any sigh yet. <br />10. Hello Peter, let me know if are going to be able to see TV this Month till they cut off or wait for the stop order to be in place. <br />It is a big concern for me as I was expecting good service because I submitted all required documentation. I even contact explora to send the new Explora and no feedback either <br /> Thank you very much in advance, </p>