POOR SERVICE

<p> I sent an email to cancel my decoder insurance last year in August until to this day they still charge me for the insurance i cancelled. I noticed this today when i visited their self service system. Last month i paid my DSTV at Ackermans their system said i owe only R187.00 but i decided to pay R200, now when i check this month's instalment it says i should pay R528.00. I want to know why is their Ackermans system not corresponding with their self service system and i want my refund for the insurance premiums that i have been paying for the past 10 months. to make matters worse the decoder they are changing me for insurance is no longer working. I have emails to prove that i did send cancellation emails, all they do is give you thousands of case numbers, *********** customer service. If they dont refund me they must give me a new decoder since the one i insured is no longer working and i have been paying for it all along. I am very disappointed in Multichoice.</p>