Poor service

<p>I took the contract for the explora of R899 pm fixed for 2 years. End of March the first payment went of R1500, April R1266,may R1266 June R1279. When I started querying they just say sorry it shows R899 deducted from your account on our system. I am sitting with my bank statements showing different. Then I went into multichoice rustenburg, the lady email the bank statements to the relevant department, with a confirmation of receipt. For 2 weeks no word from anyone. I phoned numerous times, have to explain over and over again submitting bank statements again. Tuesday 5 July a lady helped me at the call centre and she picked up that they are deducting a other persons subscription from my bank account. This is theft, how can they just do it. I am getting reference numbers but no one comes back, the problem gets escalated with no success. The financial department just don't come back to me. I am already suppose to be in a credit of R1417.18. Please assist I just had enough </p>