1 reviews | Active since Oct 2012
POOR SERVICE
<p>Frustration! Your agents simply do not log calls. I called in May at least 4 times and earlier today. You say you record the calls and I want you to retrieve the calls and see how frustrating it is to deal witn DSTV.</p> <p> </p> <p>How do you justify increase in Subscriptions with such poor service? A manager was going to call me at 2pm on 18 May regarding my query and I am still waiting.</p> <p> </p> <p> </p>
Good day Mr N Hendricks
Thank you for bring this matter to our attention .We have tried to contact you without any success.
Please provide us with more detail pertaining to your query in order for us to assist you accordingly
Regards
Rupert
Best regards,
Good day Mr N Hendricks
Thank you for bring this matter to our attention .We have tried to contact you without any success.
Please provide us with more detail pertaining to your query in order for us to assist you accordingly
Regards
Rupert
Best regards,
Nobody has tried to contact me! I have email, landline and cellular, but nothing!
i called on 8 May and spoke to Jennifer and told her that i am unemployed and could not manage to be on the Premium Package. I asked to downgrade in light of my personal circumstance however I was told that I had to downgrade on the 2nd of May as that was my payment date. I understood however informed her that my financial situation has changed and that I would pay the difference from 2nd May till the 8th May for premium viewing.
I ws refused and advise to wait till I get suspended which is extremely unfair and *******. My service were suspended on 18th only and now DSTV expects me to pay from 2nd May to 18th May for premium. I spoke to a manager after I spoke to Jennifer who would have called me back by 2pm that day and I am still waiting. I am only prepared to pay for Premium viewing from 2nd May to 8 May. I want to downgrade to the 99 rand package till i am employed again.
Please call me on my landline ***
Nobody has tried to contact me! I have email, landline and cellular, but nothing!
i called on 8 May and spoke to Jennifer and told her that i am unemployed and could not manage to be on the Premium Package. I asked to downgrade in light of my personal circumstance however I was told that I had to downgrade on the 2nd of May as that was my payment date. I understood however informed her that my financial situation has changed and that I would pay the difference from 2nd May till the 8th May for premium viewing.
I ws refused and advise to wait till I get suspended which is extremely unfair and *******. My service were suspended on 18th only and now DSTV expects me to pay from 2nd May to 18th May for premium. I spoke to a manager after I spoke to Jennifer who would have called me back by 2pm that day and I am still waiting. I am only prepared to pay for Premium viewing from 2nd May to 8 May. I want to downgrade to the 99 rand package till i am employed again.
Please call me on my landline ***
Good day Mr N Hendricks
Please accept our sincere apologies for the delayed response.
According to our records your enquiry is resolved. Kindly refer to your personal email address, a response was forwarded pertaining to your query.
Regards
Elna
Best regards,
Good day Mr N Hendricks
Please accept our sincere apologies for the delayed response.
According to our records your enquiry is resolved. Kindly refer to your personal email address, a response was forwarded pertaining to your query.
Regards
Elna
Best regards,