Poor Service

I've upgraded my dstv subscription from compact+ to premium using the whatapp self service app as i wanted to watch the springboks vs new zealand world cup match. I downgraded on the 1st October 2019 using the app again to the R399 compact package. The whatsapp service said it was successfully downgraded. My service got suspended on the 2nd October due to late payment. I made an EFT payment of R550 and still, DSTV does want to reactivate my account because im past my IP Date.. I called 3 times and all the agents couldn't assist me. The last agent had a frozen PC took my call and asked me how she could assist me. She then rep**** that it was for self help services. I then told her that DSTV self help service is not usefull. She then told me to drop the call and call back later as another agent would take my call. So tell me DSTV, how efficient is your service and how well trained and informed are your call centre agents. Unfortunately, or Fortunately, i cant give a zero star rating