Poor service

<p>Good day. I have had such a terrible experience that left a sour taste in my mouth. On the 04-05-2016. I called DCC to claim as my decoder was ******. I emailed all do***ents as per Elroy Jacobs, Elroy promised to email me a claim form that i was supposed to sign and email back. I waited 6days then i called back to follow up. Elroy emailed the claim to an incorrect email address that was saved on their system and not to the email that i had provided to him, i got Irat. He then promised me that the decoder will be delivered overnight. It is 48 hours and no decoder hasbeen delivered. Called again spoke to Chalene a supervisor that promised to make a follow up with her compliance manager and find out what is the delay and will call me back before end of business. Another empty promise, this is a promise i am going to make so much noise about the poor service i received from multichoice. I am a paying customer i have paid for the month of May for something i do not have. Is this fair?</p>