Poor Service

I am extremely dissatisfied with the service I have been receiving from MultiChoice DSTV. As a loyal customer since 2016, I expect a certain level of service. Unfortunately, I have been experiencing significant issues when attempting to log in to my DSTV streaming app. Despite multiple attempts, the error message continues to indicate an incorrect password. Furthermore, when I attempt to reset it, I receive a message stating, "An error has occurred, please try again later." I reported this issue two weeks ago and have contacted your support team numerous times. I was informed that the matter had been escalated and was asked to provide personal information, including a copy of my ID. Despite complying with this request, I have yet to receive any feedback or resolution. As someone who works full-time, having access to the DSTV app is crucial for me to catch up on my favourite shows. I feel frustrated that I am paying for a service that I cannot access when I need it.