Poor Service

Good day

My name is Jacob Sabela. I am very disappointing In multi-choice and dstv. Saturday 28/03/2020 i made a call to separate my decoder from sisters decoder as i was on extra-view, i am staying at my own place and had to break the link between to decoders.

1st call i held for 29 minutes and a lady assisted me to start the process after i gave her all the information she needed the line was cut-off i thought she was going to call me back as she had my details only to find out that it was her knock-off time.

2nd call was on Monday held for 26minutes, Then i was assisted by another consultant She told me to activate a new profile and that i had to fill inn a change of ownership form with both ID"s i did that to my suprice she gave me an invalid number and email address (***) she told me she is knocking off at 8pm .....

Ever since their lines are not going thru and i need my account activated.

This is not fair at all