Poor service

Dear DStv Customer Care,

I am writing to formally complain about the disconnection of my DStv services despite having a valid payment arrangement in place.

On 16 January, I made arrangements to pay my account on a pro-rata basis until 19 January.

However, on 17 January, my decoder was disconnected without prior notice. I was then informed that I must pay reconnection fees, even though I had already made and honoured a payment arrangement.

This action is unacceptable, as the disconnection occurred while an active arrangement was in place. As a result, I was inconvenienced and unfairly charged. I therefore request:

A full refund of any reconnection or reception fees charged, and Confirmation that my account has been corrected to reflect the valid payment arrangement.

Please investigate this matter urgently and provide feedback as soon as possible.

I look forward to your prompt resolution. Kind regards,