Poor service

It is now 10 days since I app**** for the new DSTV Explora with price lock. The amount already went through my bank account laasweek Tuesday. I havent received the delivery of the decorder yet. I was then told laasweek that delivery wil take place Friday On the 8 of April 2016. Witch it dit not. Then I got a call this week Monday what sed that my decoder will be delivered by Tuesday or Wednesday this week the latest. And still nothing! The service is pathetic! I did inbox all my details on facebook and still nothing. My package was dispatched laasweek Thursday and do have OFT1T***9 reference number. And still No feedback.<br> <br> Message 1:<br> <br> Hi Juan Please note that the decoder is with our delivery department. We have asked them to confirm when it will be delivered. They will contact you in this regard. ~MSA<br> <br> Message 2:<br> <br> Hi Juan.<br> <br> Please be advised that the DStv Explora is still in transit you will be notified as soon as they reach your destination. ~ SBM<br> <br> I'm still waiting for feedback back and a call. What must I do so that someone will get back to me? I keep on asking and asking please assist via inbox. And you guys just egnore me! Respond ASAP!