Poor Service

I signed up for the Decoder Payment Plan during 2014. I'm currently paying R99 pm on a Dstv Explora. I'm in a position to settle the payment plan. During January 2016 I contacted the call centre and received a settlement quotation, however I went to pay the settlement amount but we're informed that I can pay the amount, but it will not reflect as settlement, but it will go onto my monthly subscription. I've mailed Multichoice on Monday, asking for a new settlement amount and ways of payment. I received an automated response with case number assigned (*** and ***). The response also included that an agent will be assigned to the query and the matter will be dealt with in 2 days. Well 2 days and several phone calls later, no solution. It seems to me that Multichoice don't want me to settle this account. If anybody consider the DPP, rather stay away.