poor service

i have been in contact with the consultants from the 25 July 2019 regarding an upgrade on my subscription. firstly their self service watts up number misleading and i do not believe there is an agent who follows up on requests via watts up and even after calling , you will be kept on hold while they promise to fix the issue, which ends up not fixed . i spoke to Zikhona on the 25 and she promised that my issue will be sorted , but nothing was done . i called again on the 26 July and got through Asanda or Ayanda who also promised to fix or escalate to the supervisor and technicians and i was promised a call back, which never happened. I then called on the 30 July and spoke to Lionel who also promised to have the issue fixed in 2 hours, but to my surprise nothing was done .

I called today and was on the call with Vuyokazi who could not help ,and then spoke to Ronaldo who also did not give proper help either and after being kept on hold and being on the line with the for 50 minutes , my call was rudely terminated ,with no solution still.

My problem is why have the watts up number that will not communicate consumer issues with the agents and secondly i was told to pay R 265.00 to migrate to the new package which will run till the 25th August.Now since they have the pending flag for removal Issues for the last 6 days on my account, how will they run their monthly on the since my new monthly pay date is the 25th ? will i be reimbursed for this 6 days or what ?