PC
Phillip C
1 reviews | Active since Oct 2014
29 Mar 2016, 20:11
Poor service
When my debt order went off this month multichoice took R1425.00 the contract I took out is for 899 per month. When I activated my decoder no one at the dstv call centre explained to me that there would be a pro rata amount that would go off with my premium. I now classify this month's debt order as theft. That is not the amount that I signed a contract for and at the end of the day I really cannot afford it. This month I cannot even buy all my groceries as I need to get to work.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
01 Apr 2016, 09:03Hello PCronje26,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account.
Please accept our sincere apologies for the delayed response in this regard.
We've escalated your query to the relevant department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
It is with regret that we learn of the frustration and inconvenience you have experienced with your account.
Please accept our sincere apologies for the delayed response in this regard.
We've escalated your query to the relevant department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
DStv (MultiChoice)'s reply01 Apr 2016, 09:03
Official
Hello PCronje26,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account.
Please accept our sincere apologies for the delayed response in this regard.
We've escalated your query to the relevant department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
It is with regret that we learn of the frustration and inconvenience you have experienced with your account.
Please accept our sincere apologies for the delayed response in this regard.
We've escalated your query to the relevant department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth