Poor service

I have been a subscriber to DSTV for a number of years. And it's the most frustrating ordeal when you call the call centre to try and sort out what seems to be simple issues.

For the past two months I have had to deal with billing and subscription issues.

Fisrt the billed me almost R700 more than what was due to pay for the month. Than I couldn't get a refund, had to do a payment reversal and pay via the payment link.

Two weeks after my account payment my one subscription gets deactivated, when I called the informed me that the account wasn't paid. When I explained everything and the agent checked my payment history he noted the account was paid and is always paid on time. He than reactivated my subscription.

The next day I check the amount due which was R1334,33. When checking back on the DSTV app the amount due was another R200 more as "apparently" overdue.

I call the call centre and found out they did a refund on my account and this was suppose to be the reason for the overdue amount. Apparently a technical glitch.

The following day my PVR function gets cut, this after paying the R95 access fee ever since I got my Exploras.

Once again I call the call centre, the agent informs me these functions aren't added to my subscription. I proceed to tell her I have paid and have been paying the access fee forever, she reactivated the service and without a word or explanation she drops the call.

I am beyond frustrated and mad. When you paying almost R2000 for a service each month you atleast expect some sort of quality service.

I would appreciate any help at this point because the agents keep telling me they will escalate my problem to the relevant departments and the will contact me. However no one has been in contact with me, instead I have a different problem with them each day.