Poor service

In August 2018, I entered into a "price lock" agreement with Multichoice / DSTV. From end September I am being debited for 2 Decoders meaning I am paying R549 times 2. BUT I have only one contract and one decoder and one smart card. BUT Multichoice is adamant that I have 2 because that is what is on the system. Every month my services are disconnected and I call and they apologize and reconnect and tell me that the problem is being escalated. Today I was disconnected again, after almost 30 minutes and 2 c Agents I was told sorry we cannot help you. Now I am sitting with a disconnected service because DSTV will not fix the problem which is going on for the last 7 months.

Makokera T