Poor service

I have 2 Explora decoders - one at my permanent home and one at my second home from where I conduct business on away trips. I move my Explora package by phoning Multichoice and all is done without any problem.<br> <br> On Friday last week, I called and transferred the package without any issues - this morning I had an E16 error message - at 09:00 I phoned Multichoice and was told that my smart card number does not exist???? They promised to rectify - reference ***/I27.<br> <br> Due to the T20 cricket I was getting agitated and phoned again from my cellphone and told that it is because Imhave a holiday package that I was disconnected and there is money outstanding - I explained that it is. It a holiday package as I have switched off my package on the one decoder and activated on the other - the consultant agreed - reference ***/I33. She phoned me back saying she will activate the service.<br> <br> By 20:00 still not sorted - I phoned again and spent 50 minutes on a cell to landline call - to be told that my banking details have not been approved - Details I have had for 25 years and a debit order that I have had with Nultichoice for 24 years - I was requested to do an eft - still not resolved